If you are unsatisfied with your purchase, you can return any items ordered within 28 days (beginning the day after your order is delivered). Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us.
UK returns via Royal Mail
Please email us to notify your intention to return and we'll get back to you with details of where to send it to. Send your return via the Royal Mail, please remember to ask the Post Office for your proof of posting certificate and retain it for your reference until you have received your refund. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot process a refund if we do not receive the returned item(s).
Refunds will be issued to the credit or debit card originally used to make payment. Please allow up to 10 working days for the refund to reach your account. We do not refund postage costs.
We recommend you choose a registered or trackable postal service. Return as above, the same conditions of refund apply.
Faulty or damaged items
If the items you ordered are damaged or faulty upon receipt, we will send replacements or offer you a refund. Please email us to notify your intention to return and we'll get back to you with details of where to send it to. We ask that you return the damaged or faulty items to us, using registered post - we will reimburse the reasonable costs you incur in doing so if you are in the UK (we ask that you send us copies of the supporting receipts). Refunds will be credited to the payment method used to make the original purchase.